Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the average shipping time for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer international shipping?
Currently, HOMEconcept ships within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also view status updates in your account dashboard.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free financing options through Affirm for qualifying purchases.